Unopened and properly stored, our products have a shelf life of at least 30 months from the date of manufacture. In general, our products are provided with a cosmetic jar, which shows how long a cosmetic product can be used after opening. For our products, this period is 6 months or more from the time the product is first opened. Since our products are protected from spoilage by natural preservation systems, they can usually be used much longer. Here you should simply make sure that the look and smell of the product are what you are used to and that there are no particular abnormalities. In this case, particular abnormalities mean, for example, that the product has a dull color or has a sour smell. If one or even both are the case, please discard the product. However, a slight weakening of the fragrance with increasing age is quite normal.

Due to the increased hygiene requirements in the hotel sector, we have additionally protected our hotel goods with a higher proportion of mild preservatives permitted in natural cosmetics.

We use recycled PCR material made from European household waste for our bottles. Unfortunately, glass is not an adequate alternative for us as packaging, as it is very energy-intensive to process and causes high CO2 emissions during transport due to its heavy weight. In addition, the risk of breakage in the bathroom is too high.

As a natural cosmetics brand, the subject of animal testing is particularly important to us. Therefore, of course, all end products from STOP THE WATER WHILE USING ME! 100% free from animal testing - there's no question about that. Our company is against animal testing, does not conduct animal testing and does not commission animal testing, anything else would be prohibited by our corporate philosophy. In addition, animal testing is strictly prohibited in Europe in accordance with the requirements of Regulation (EC) No. 1223/2009 on cosmetics. In addition, our products - with the exception of our Lemon Honey care series - are vegan.

We currently only offer a dosing pump for our refill canisters. You can optionally add these free of charge at check-out when purchasing a canister. In order to reduce packaging waste to a minimum, you can only purchase our pump bottles in full.

No, you cannot buy empty pump bottles from us. We only offer our pump bottles complete, including the contents. But we are sure that this one will also convince you - just give it a try!

Currently we do not offer tester products or promotional material for POS. However, we are currently working on a solution and will be coming to you with exciting news soon. If you want to try our products in the meantime, we recommend our Travel Minis, which are ideal for testing due to their size.

Basically, our brand has a reduce-waste philosophy, which is why, as you know, our products are refillable. This is precisely why we pay attention to the highest quality, durability and durability with regard to the packaging used. This is the only way we can ensure that our bottles can be used for several years after a one-time purchase - and do not have to be disposed of after a few months.

We currently use recycled PCR material made from European household waste for our refillable bottles and recyclable HDPE for the canisters. We are always working on making our products even more sustainable in the future and pay particular attention to water-saving, resource-saving alternatives when working with our packaging producers.

Accordingly, our canisters are also recyclable. You can dispose of the canisters in the yellow sack. You can reuse the pumps for other canisters. We recommend using the pumps directly in the new canister without rinsing them out before switching to the new canister. It is important that the pump is still filled with the remainder of the product. Air pockets should be avoided as they impair the functionality of the pump. Prior cleaning with water should be avoided, since mixing with water leads to an increased risk of contamination. In addition, the pump should only be used with the same product.

We originally offered a refill option for our canisters. Unfortunately, this has proven to be insufficiently sustainable. For example, the water consumption for cleaning the canisters is extremely high. Maybe interesting for you: If you decide on a 5l canister, you already save the material of a good 16 200ml bottles with the first canister.

Unfortunately, we currently do not offer delivery on a desired date. We currently ship with DHL GoGreen. The shipping time within Germany is usually only two to three days. For international shipments, it may take longer. Since we have to reckon with larger order quantities for B2B orders, the shipping time here depends on the availability of the goods.

As a rule, the orders are dispatched within two working days. If a product from the order requires a longer shipping time, this shipping time also applies to all other items in the order. We do not offer partial shipping. Since we have to reckon with larger order quantities for B2B orders, the shipping time here depends on the availability of the goods.

After your order has been shipped from the warehouse, our shipping partner DHL will send you a tracking link via email.

We rely on climate-neutral shipping, which is why all our packages are sent with DHL GoGreen. This means that all emissions caused by shipping are offset by investments in global climate protection projects. See DHL GoGreen for more information. In order to keep emissions as low as possible, partial deliveries are not possible with us.

Our delivery area currently includes the following countries: Germany, Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Netherlands, Poland, Monaco, Italy, Slovakia, Spain, Sweden, Slovenia, Iceland, Norway, Latvia, Lithuania, Malta , Romania, Bulgaria, Croatia, Cyprus, Estonia, Finland, Hungary, Ireland, Andorra, Greece and Portugal. Please note that international shipping costs may vary. If your delivery area is not listed, please contact order@stop-the-water.com so that we can find an individual solution for you.

For B2B customers, the national shipping costs are €6.90 with a minimum order value of €250. Shipping is free for orders over €500.

International shipping costs differ according to the following zones:

Zone 1

In Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Netherlands, Poland and Monaco the shipping costs are €8.90.

Zones 2 and 3

In Italy, Slovakia, Spain, Sweden, Slovenia, Iceland, Norway, Latvia, Lithuania, Malta, Romania, Bulgaria, Croatia, Cyprus, Estonia, Finland, Hungary, Ireland, Andorra and Greece, Portugal the shipping costs are 10.90 €.

If the weight (regardless of the order value) exceeds 5 kg within the specified zones, there may be an increase in shipping costs for the respective weight class. The exact calculation of the shipping costs can be made and viewed in the shopping cart.

https://www.stop-the-water.com/policies/shipping-policy

If, contrary to expectations, you regret your purchase, the goods can be returned within 30 days of receipt. Goods must be returned in the condition and quantity in which you received them. In order for us to be able to refund the purchase price to your account, the goods should therefore be unopened, undamaged and unused. Please also remember to enclose your delivery note with the return.

Please return the goods to the following address:

TDG Vertriebs GmbH

c/o Hansenlogistic – Baack + Hansen GbR

Borsteler Chaussee 85-99a

house 15

22453 Hamburg

The following payment methods are currently available in our shop: purchase on account, PayPal, credit card, Apple Pay and instant transfer.

For our B2B customers with a German delivery address, the minimum order value is 250 euros. From an order value of 500 euros, shipping is free of charge.

For orders within the EU, the minimum order value is 500 euros. The shipping costs depend on the shipping zone.

Since we process the order as quickly as possible, we forward it to our warehouse as soon as the ordering process is complete. For this reason, a cancellation or change is only possible within a very short period of time after completing the order. We ask for your understanding. Please send us an email to order@stop-the-water.com.

As part of the order, we also process the billing address promptly after completing the order process. Therefore, we ask for your understanding that you are responsible for the correct and complete specification of your billing address.

If you have not found the product you are looking for in our online shop, please contact order@stop-the-water.com.

You can easily log into your customer account in our online shop. Simply navigate with your mouse to the upper right corner of your screen. In addition to our icons for your shopping basket and the search bar, you will also find a small human silhouette. By clicking on it you can log into your customer account. Don't have a customer account with us yet? You can create one in a few seconds via “Register here”.

As soon as you have placed your order, you will receive your invoice by email. If you have any questions or change requests, please contact order@stop-the-water.com.

If you have forgotten your password for your customer account, that is not a problem. You can easily recover your password by clicking on "Forgot your password?" and entering your email address in the next step. You will then receive an email from us. Just follow the instructions inside.

You can change your address and company name directly in your customer account under "Edit addresses".